FAQ

Most frequently asked questions

1. What is the tray made of?
The tray is ceramic and resistant to high temperatures.

2. Is the place where we put the candle, the "heater", also ceramic?
Yes, the candleholder for the heater is ceramic.

3. You recommend using the tealights available on your website, why?
The height and temperature of our tealight flame is suitable for accurate scent diffusion, while other candles may deliver worse flame and therefore required scent intensity may not be achieved.

4. Is the fragrance only available in your offer?
We sell refills, which include fragrance composition.

5. Is there a danger of damaging the furniture by a hot fragrance oil burner?
No, the metal casing of the fireplace does not heat up to temperatures that could damage the furniture. In addition, the set includes a glass candlestick that protects the furniture.

6. What is the life expectancy of a tealight?
The candle burns for about 4 hours. Our tealights are custom made and they guarantee the best performance of the product. With poorer quality tealigths the scent may not be intense enough.

7. Is it possible to order a single-color fireplace?
Naturally, we can send you a one-color fragrance oil burner on your individual request.

8. Is it possible to order more fragrance oil burners?
You may order more fragrance oil burners, and then you can request an individual price.

9. Is it possible to order a single-color fireplace?
Of course, we can send a one-color set to the customer's individual order.

10. Is it possible to order more fireplaces?
Of course, there is such a possibility, then you can set an individual price.

11. How long does the 40 ml and 90 ml diffuser smell?
40 ml diffusers will last 3 weeks and 90 ml will last 5 weeks. However, if the smell seems too delicate to you, turn the sticks in the container. Then you can buy a different fragrance, be the same if you are already in love with it. No, there are no refills for the 40m and 90ml diffusers.

12. How long does the smell of the wardrobe smell?
The smell in your wardrobe will last for 3 to 4 weeks, and then we invite you to go shopping.